1. 100% Botanical Purity Guarantee
At ELIOR, we stand behind the uncompromising quality and cold-dehydrated freshness of every botanical formulation we craft. If your shipment arrives defective, damaged, or with a broken hermetic seal, we will replace it immediately at zero cost to you.
2. Eligibility for Replacement
- Damaged or Leaked in Transit: If the packaging arrived compromised or leaking.
- Incorrect Formulation Received: If the delivered SKU does not match your order confirmation.
- Broken Induction Seal: If the inner protective seal was broken upon arrival.
3. How to Request a Replacement
Please notify our customer care team within 48 hours of delivery by emailing care@elior.in or sending a message on WhatsApp at +91 98765 43210 with your Order ID and a clear photograph of the damaged product. Our support specialists will arrange a priority replacement dispatch within 24 hours.
4. Non-Returnable Items
Due to stringent food safety and hygiene regulations for edible botanical food products, jars that have been unsealed, opened, or consumed cannot be returned for restock.